IMPORTANT

Japan Post still doesn’t accept an international mail to some countries at this time caused by COVID-19.
For more details, please check this page: https://www.post.japanpost.jp/int/information/overview_en.html
So we can’t ship item to those countries until they available to send out.

Dear US customers
For the above reasons, we can’t ship the order from US customers until Japan Post accept an international mail to the US again. Therefore, we stop to take order from the countiries that Japan Post still doesn’t accept an international mail. Please note that an order in an unofficial way from US customers will be shipped after Japan Post accept an international mail again, also we charge a 5% fee for a cancellation of order by unofficial way.

Please contact us first if you are in the country that Japan Post still doesn’t accept an international mail.

Thank you for your understanding.

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Pokemon Collection From Japan generally ships worldwide using Registered SAL or Registered Air Mail or EMS by Japan Post.

Shipping method Insurance Tracking Numbers of delivery date Weight
 Registered SAL  O (up to 6,000 yen/around $54)  O  14-21 days  up to 2kg
  Registered AIR  O (up to 6,000 yen/around $54)  O  7-14 days  up to 2kg
 EMS  O  O  2-5 days  up to 10 kg

We try to ship all items within 2 days after receipt of payment (We cannot ship on weekends or National holidays).

Important Note

  • We recommend you use EMS for high value items. If the item is missed or broken in transit, we can refund only up to 6,000 yen if you choose Registered SAL or Registered AIR as shipping method.
  • We shall not be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of us.
  • We are not responsible for any misdirected or returned mail due to incomplete or incorrect addresses.
  • We are also not responsible for any Registered SAL or Registered AIR or EMS packages that get returned due to the fact that they tried to deliver and you were not home.
  • The buyer is responsible for any re-shipping costs. The post office is some countries send packages back in as little as 5 days if they are not picked up, so please watch for your packages.
  • We DO NOT accept returns on items unless your item was damaged during shipping or has a manufacturing defect.
  • Shipping charge from you is not covered by the insurance. That means nobody can pay for the shipping charge from you.